Policies and service terms.

1. Service terms

Your Clean Solution Pty Ltd provides exterior cleaning, pressure washing, soft washing and related property-care services. We select a method based on the visible surface type, condition, access and surrounding areas. The agreed work is limited to the items stated in the accepted quote.

Additional work, hidden conditions or areas not included in the quote require approval and may change the price or completion time.

2. Quotes, bookings and payment

• Quotes are based on the information, measurements, photos and access details available at the time.
• A quote may be revised before work begins if the actual site, surface condition or access differs materially from what was provided.
• A booking is confirmed when we accept the requested date and any stated deposit or booking requirement is completed.
• Invoices must be paid by the due date and using the payment method shown on the invoice.
• Deposits, if required, and any job-specific payment stages will be stated before acceptance.

3. Cancellations, rescheduling and weather

Please tell us as early as possible if access changes or you need to move the booking. Any applicable cancellation or rescheduling charge will be disclosed before the booking is confirmed and will reflect reasonable costs already incurred.

We may reschedule where rain, wind, heat, unsafe access, water restrictions or other conditions could create a safety risk or materially affect the result. We will contact you to arrange another suitable time.

4. Access and property preparation

Unless agreed otherwise, the customer is responsible for providing safe and reasonable access to the work area and any required water or electricity supply. Before arrival, please:

• move vehicles, furniture, delicate items and loose objects away from the work area;
• close windows and doors and tell us about leaks, damaged seals or electrical risks;
• secure pets and advise us of access restrictions, alarms or sensitive areas;
• identify known damage, fragile surfaces, recently painted areas and underground or concealed services; and
• obtain any owner, strata, landlord or site approval required for the work.

5. Results, stains and pre-existing conditions

Cleaning can significantly improve a surface, but it cannot reverse ageing, oxidation, fading, corrosion, failed paint, worn sealers, structural defects or permanent staining. Rust, oil, tyre marks, mineral deposits, lichen shadows and deep organic staining may require specialist treatment and may not disappear completely.

We are not responsible for pre-existing defects or damage that becomes visible after dirt or organic growth is removed. Where reasonably visible, we will raise important limitations before work begins. Any optional crack filling or surface patching is cosmetic unless expressly quoted as structural repair.

6. Privacy, website forms and live chat

Information we collect

We collect information reasonably needed to answer enquiries, prepare quotes, schedule and complete work, take payment and maintain business records. This may include your name, phone number, email address, suburb or property address, enquiry and chat messages, job photos, quote details, invoices and payment records.

How we use and share information

We use personal information to respond to you, provide and improve our services, follow up an enquiry, manage bookings and accounts, resolve concerns and meet legal obligations. We do not sell personal information or use live-chat details for unrelated marketing without permission.

We use service providers to operate parts of our website and business. Quote forms may be processed by our form provider, payments by our payment provider, and live chat by tawk.to. These providers may process technical and personal information under their own privacy terms and may use systems located outside Australia.

Live chat and cookies

When you open or use live chat, tawk.to may process the details you enter, the conversation transcript and technical information such as your IP address, approximate location, browser, device, pages visited and chat-session information. The widget may use cookies, local storage and session storage to connect the conversation, remember the session and operate reliably. Where the chat consent prompt is enabled, chat-related storage is not set until you accept it.

Please do not send passwords, payment-card numbers, health information or other sensitive information through live chat. Chat information is used to answer and follow up your enquiry and may be retained with the relevant customer or job record. You can review tawk.to's privacy policy for more information about its handling practices.

Security, retention and your choices

We take reasonable steps to protect personal information and retain it only while needed for our business, record-keeping or legal purposes. Job photos will not be used in public marketing where you or private identifying information is visible without permission.

You may decline the live-chat consent prompt and contact us by phone or email instead. You may also request access to or correction of personal information we hold, or raise a privacy concern, by emailing info@yourcleansolution.com.au.

7. Website use

Website information is general and may change. Photos illustrate actual types of work, but results vary according to the surface and condition. Website content is not a final quote or a guarantee that every stain or defect can be removed.

You may not copy or commercially reuse our logo, photos or website content without written permission.

8. Questions, concerns and complaints

If you believe something is wrong, contact us promptly and give us a reasonable opportunity to inspect the work. We will assess the concern against the agreed scope and applicable consumer guarantees.