1. Who we are and how you join
Window Care is provided by Your Clean Solution Pty Ltd, ABN 11 699 757 714. Contact us on 0424 740 040 or at info@yourcleansolution.com.au.
Sending the sign-up form is a request to join. It does not book a clean, start a paid service or create an active plan. We assess the property, provide a written quote and proposed schedule, and confirm your plan after you accept those details. Monthly Care is subject to assessment and availability.
The person accepting the quote must be authorised to arrange the work. We provide these terms before plan acceptance. Our general service terms also apply to the cleaning work. These Window Care terms take priority for any conflict about plan fees, member benefits or plan cancellation. Nothing in either set of terms limits rights that cannot lawfully be excluded.
2. No membership fee. Pay for your cleaning.
There is no joining fee and no separate monthly membership charge. Monthly Care means a monthly cleaning schedule. You pay after each completed clean, unless you separately agree different payment terms in writing.
Your written quote confirms the work, first-clean price, ongoing price, schedule, any add-on prices and any dollar savings. The total includes applicable GST and any unavoidable travel or access charges disclosed before booking. Optional services are charged only if you agree to them.
3. First clean and ongoing prices
Your first scheduled window clean under the confirmed plan is charged at the full price in your quote. Your agreed ongoing price starts from your second scheduled window clean while you keep the agreed plan. Any special first-clean restoration work is identified and quoted before booking.
Prices and dollar savings are assessed for each property and confirmed in your quote. Any stated saving compares the agreed ongoing service with our genuine one-off price for the same work. Extra initial restoration is not used to inflate an advertised saving.
Member prices and combined-visit savings cannot be added to cash discounts or other promotions, unless your written quote expressly says otherwise. Your quote states how long an ongoing price or price hold applies. We honour accepted prices for agreed work. Any proposed change to future plan pricing is explained in advance and needs your agreement before the affected work. You may end future plan visits without a membership cancellation fee instead of accepting a change.
4. Cleaning scope and access
Every plan uses the same professional cleaning standard. The agreed window scope includes glass, flyscreens, frames, tracks and sills for the windows listed in your quote. Your quote confirms outside-only or inside-and-outside cleaning and suitable, safe access.
We discuss damaged, fixed, fragile or unsafe items and agree what can be done before the related work. Specialist glass, mineral deposits, paint, cement, silicone, other bonded residue, skylights and extra glazing require assessment and are included only when stated in your quote. We explain known limitations and seek approval before changing the work or adding a charge.
5. Optional solar and gutter cleaning
Solar panel and gutter cleaning are separately quoted, optional services. Their schedule can differ from your windows. Any agreed combined-visit saving starts from your second scheduled window clean and applies only when the relevant service and the scheduled window clean are completed during the same visit at the same property.
There is no automatic free add-on or fixed add-on discount. Add-ons at your first window visit use the full quoted price. Solar cleaning does not include electrical testing or repairs, and no increase in electricity generation is promised. Gutter cleaning does not include repairs unless separately quoted.
6. Member benefits and one-off bookings
Confirmed members receive the schedule, reminders and ongoing price stated in their quote. Essential Care is six-monthly, Regular Care is every three months, and Monthly Care is monthly. The annual visit counts of 2, 4 and 12 include the first full-price clean and assume all scheduled visits are completed.
Regular Care includes priority among appointments that are available. Monthly Care has a recurring appointment arrangement agreed with you. These benefits depend on suitable availability and safe conditions; they do not displace another customer's confirmed booking or guarantee a particular holiday or peak-season date.
One-off customers receive the same professional standard and the work agreed in their quote. A one-off booking does not include a future Window Care schedule, a Window Care return price or the extra rain benefit. Statutory consumer rights apply equally to members and one-off customers.
7. The extra 7-day rain touch-up
Regular and Monthly Care include this extra benefit on outside glass cleaned during a confirmed plan visit, including the first paid plan clean. Essential Care and one-off bookings do not include this extra weather cover.
If rain leaves visible marks on that glass within 7 calendar days after the clean, contact us within those 7 days with photos where reasonably possible. We will arrange one free return visit to touch up the affected glass when safe weather and access allow. It is a touch-up of the affected areas, rather than a complete repeat of all services.
The weather benefit covers rain marks. New bird droppings, sprinkler deposits, building dust, damage and other new soiling are assessed separately. It does not promise that glass will stay clean in all conditions. Cancelling future membership visits does not remove rain cover already included with a completed paid clean.
This 7-day reporting period applies only to the extra rain benefit. It is not a deadline for complaints about our work or a limit on your rights under Australian Consumer Law.
8. Bookings, weather and changes
We agree a schedule and confirm arrangements before each visit. Please tell us about access restrictions, hazards or changes to the property. We may need to agree another time if conditions are unsafe or access is unavailable. We do not add an unapproved charge or materially change the work without agreement.
Weather delays and rescheduling agreed with us do not, by themselves, remove plan benefits. After a substantial break from the agreed schedule, or if the work, condition or access changes materially, we may need to reassess and agree a new quote before future work. We do not retrospectively remove a discount already earned on completed work.
9. Pausing or cancelling
You can ask to pause, change or end future plan visits by phone or email. There is no minimum membership term, membership exit fee or requirement to repay discounts earned on completed cleans. Please contact us as early as practical if a booked visit needs to change.
You remain responsible for payment for work already completed. When a plan ends, future Window Care prices and booking benefits end, while benefits and rights already attached to a completed paid clean remain. We can also end future plan visits on reasonable notice, or stop unsafe work, without affecting your rights in relation to completed work. We will discuss reasonable alternatives where practical.
10. Problems, damage and consumer rights
We carry out work with due care and skill. If you have a concern about cleaning or damage, contact us with the relevant details and photos where possible. We will assess it and provide any remedy required by Australian Consumer Law. Nothing in these terms excludes liability for our negligence or removes a non-excludable consumer guarantee, right or remedy.
11. Personal information
We collect contact details, property information and plan preferences to respond to your request, quote, arrange services and maintain records. Our membership application form is provided by Tally, which processes your submission for us. Your application does not activate a plan or take payment. We confirm the applicable terms with your written quote before your plan starts. Our Privacy Policy explains service providers, overseas handling, access, correction and complaints.
12. Updates and contact
The terms supplied with your accepted quote govern that plan unless a change is agreed with you or required by law. Publishing a new version does not automatically change an existing accepted agreement. Contact info@yourcleansolution.com.au or call 0424 740 040 if you need a copy of your agreed details or help with your plan.