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Customer Terms & Conditions
Your Clean Solution Pty Ltd · ABN 11 699 757 714
Effective 15 October 2026
1. Who we are and scope
Your Clean Solution Pty Ltd (ABN 11 699 757 714) provides exterior cleaning and surface maintenance services. These terms apply to quotations and bookings unless a written agreement expressly varies them. Contact info@yourcleansolution.com.au. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
2. Quotes and scope
Quotations describe the agreed services, surfaces, access requirements, exclusions, materials, GST treatment, travel charges and any conditions. A quote is valid for the period stated on it; if none is stated, validity must be confirmed before acceptance. Additional work, inaccessible areas, significant changes in condition or unexpected hazards require a revised quotation or customer approval before extra charges are incurred. No additional charge will be imposed without agreement.
3. Service area and 15 km free travel
We service selected locations across Sydney, generally within approximately 50 km of Bankstown, subject to availability and job suitability. This service area is not a promise of free travel. For standard bookings, the quoted service price includes normal travel where the job address is within 15 km driving distance one-way from Bankstown NSW 2200, based on the route calculated when quoting. This is a driving-distance policy, not a straight-line radius. For jobs beyond 15 km, a travel fee may apply. Any travel fee, and any unusual parking, toll or access cost charged to the customer, will be disclosed in the written quotation before booking. We do not charge an undisclosed per-kilometre rate. Travel charges may be waived by written agreement. Where a customer books multiple services at the same address for the same visit, any travel charge is assessed for the visit, not automatically multiplied per service.
4. Bookings and deposits
A booking is confirmed when we accept it in writing and the customer accepts the agreed scope and price. No deposit is ordinarily required for standard cleaning services. For jobs requiring advance purchase of job-specific materials (for example driveway or coloured concrete sealing), a deposit may be required before materials are ordered. The deposit amount and due date will be stated in the quotation; it is not automatically non-refundable. No deposit will be sought or accepted where prohibited by statutory cooling-off requirements. If an agreement is an unsolicited consumer agreement under Australian Consumer Law, we will follow all applicable approach-time, identification, written-agreement, termination notice, cooling- off and payment/work restrictions. Merely asking a customer to call back does not automatically remove these requirements. No work, payment or materials supply will occur during a prohibited cooling-off period.
5. Customer preparation and access
Customers should provide safe access, accurate information about the property, known hazards and fragile or previously damaged surfaces, and reasonable access to agreed water or power where specified in the quote. We may postpone or stop work where conditions are unsafe, including electrical hazards, unstable roofs, asbestos concerns, uncontrolled runoff, unsafe access or incompatible chemicals. Any revised arrangements will be discussed before proceeding.
6. Cleaning results and limitations
Cleaning outcomes depend on substrate, age, staining, previous coatings, weather and the nature of contamination. Some stains, oxidation, etching, lichen marks, discolouration or pre-existing deterioration may not be removable without damage. We will explain material limitations identified before or during the job and seek approval before changing the method or scope. We do not guarantee complete removal of every mark or restoration to an as-new condition. This does not limit statutory consumer guarantees.
7. Roofs, gutters, solar panels and elevated work
These services are offered only where a safe, suitable method of access and work can be established. We may decline roof access or particular areas. Solar panel cleaning does not include electrical repairs or testing unless separately agreed and lawfully performed by qualified persons.
8. Chemicals, runoff and environmental controls
We select methods subject to product instructions, safety assessments, site conditions and applicable environmental requirements. Customers must inform us of sensitive plants, ponds, pets, rainwater tanks, drainage arrangements and other relevant site conditions. We may refuse or reschedule work if wastewater cannot be lawfully contained, recovered or discharged. We do not promise that chemicals are harmless to every surface, plant or animal.
9. Concrete sealing and coatings
Sealing work is subject to surface suitability, moisture, weather, curing and manufacturer instructions. The quote should specify coating type, colour, number of coats, preparation, anti-slip treatment if any, expected cure/access restrictions and any product-specific maintenance guidance. Colour and sheen may vary with substrate and lighting. Customers must follow written access and curing instructions. Any defects or concerns should be reported promptly for assessment, without limiting statutory rights.
10. Weather, delays and rescheduling
Outdoor services may be rescheduled due to rain, wind, heat, lightning, unsafe conditions, material curing requirements or circumstances beyond reasonable control. We will communicate promptly and offer a reasonable alternative.
11. Cancellation and fees
Customers may cancel or request rescheduling by contacting us. Standard cleaning bookings ordinarily have no advance material deposit. For material-intensive work, any deposit refund or deduction is assessed against applicable law, the agreement, and reasonable actual costs lawfully recoverable. We do not impose automatic forfeiture or unlawful penalties. Any cancellation charge must be disclosed before booking and comply with Australian Consumer Law. Any applicable statutory cooling-off rights override inconsistent booking terms.
12. Payments and invoices
For standard cleaning services, payment is due on completion unless the accepted quotation states otherwise. For material-intensive work, a quoted deposit may be due before job-specific materials are ordered, with the remaining balance payable on completion or according to an expressly agreed written schedule. GST treatment, payment method and any progress payment must be stated accurately in the accepted quotation or invoice.
13. Damage, complaints and remedies
We take reasonable care of customer property. Customers should notify us of suspected damage or unsatisfactory work and provide relevant details and photographs where possible. We will investigate and propose appropriate remedies in accordance with applicable law. Nothing here excludes liability for negligent damage or remedies under the Australian Consumer Law. We do not impose an arbitrary short deadline that removes statutory rights.
14. Photos and personal information
Job photographs may be taken for quoting, records, safety and quality purposes. Identifiable images or testimonials will not be used in public advertising without appropriate permission. Personal information is handled under our Privacy Policy.
15. Strata and commercial bookings
The person booking on behalf of an owners corporation, business or property owner should have authority to approve the work. Site rules, inductions, access arrangements, resident notifications and purchase-order requirements should be agreed before attendance. Specific commercial or strata contracts may require a separate written scope, insurance evidence and contractor documentation.
16. Changes and contact
We may update these terms for future bookings. The version provided and accepted for a particular booking governs that booking unless lawfully varied by agreement. Contact info@yourcleansolution.com.au.
17. Marketing and customer contact
We send commercial electronic messages only in accordance with Australian spam and privacy requirements, including applicable consent, accurate sender identification and a functional unsubscribe mechanism. Customer details are not sold. Service updates necessary to fulfil a booking are distinguished from promotional marketing.