Privacy Policy
Your Clean Solution Pty Ltd · ABN 11 699 757 714
Updated 1 November 2026
1. About this policy
Your Clean Solution Pty Ltd (we, us, our) provides exterior cleaning and surface maintenance services in Sydney, NSW. This policy explains how we collect, use, disclose, store and handle personal information when you contact us, visit our website, request a quote or use our services. Contact: info@yourcleansolution.com.au. Website: https://yourcleansolution.com.au.
2. Information we collect
We may collect names, addresses, email addresses, phone numbers, property and job details, access instructions, correspondence, quotes, invoices, booking history, photographs of work areas, and records of customer preferences or complaints. Window Care applications include your preferred plan, optional services, any additional information you provide and your terms acceptance. We also keep submission dates and correspondence needed to respond to your request. Hosting and security providers may process technical data such as IP addresses and browser or device details. We do not intentionally request sensitive information unless it is necessary for a specific lawful purpose. Avoid recording alarm codes or other access credentials in general customer notes.
3. How we collect information
Information may be collected directly from you by phone, email, website forms, chat, social media, in person, or during site inspections; from a strata manager or authorised property representative; and through service providers involved in bookings and payments. If you provide information about another person, please ensure you have authority to do so.
4. Why we use information
We use information to respond to enquiries, assess jobs, issue quotes, schedule and deliver services, communicate about access and safety, process payments, maintain records, handle complaints, comply with legal duties and improve our services. We may send marketing communications only where permitted by applicable law, and provide an effective way to opt out of commercial electronic messages. We do not sell customer contact lists.
5. Photos and marketing
We may take before-and-after or condition photographs for quoting, safety, quality assurance and dispute records. We will seek separate permission before using identifiable property images, personal details or customer testimonials in public marketing. We will avoid publishing house numbers, vehicle registration plates, faces or other identifying details without appropriate authority. A customer may decline marketing use without affecting their service.
6. Service providers and disclosure
We may disclose information to service providers needed to operate our business, such as website hosting, online forms, live chat, email, accounting, payment processing, booking, IT support, insurers and professional advisers; and to authorities where required or authorised by law. Our Window Care application and general quote forms are provided by Tally, which processes and stores submissions for us. Requests received through our previous website membership form may remain with our website hosting providers, OpenAI Sites and Cloudflare, in line with our retention policy. Our business may also use providers such as email services, Xero and Square where needed for a particular service. These providers may process information outside Australia. We do not send your form submission to a marketing list. We disclose information only where reasonably necessary for the relevant service.
7. Overseas handling
Some technology providers may process or store data outside Australia. We take reasonable steps to meet applicable overseas-disclosure obligations.
8. Security and retention
We use reasonable organisational and technical safeguards, including access controls, account security and limiting access to those who need it. No transmission or storage method is completely secure. We retain information only as long as reasonably required for services, legal obligations, accounting, insurance and disputes, then securely delete or de-identify it where appropriate. Specific retention periods depend on the record type and legal requirements.
9. Access, correction and complaints
To request access to or correction of personal information, or raise a privacy complaint, contact info@yourcleansolution.com.au. We will assess and respond within a reasonable period and explain any lawful refusal. If the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, relevant statutory rights and complaint processes also apply. The OAIC may be contacted at oaic.gov.au where it has jurisdiction.
10. Cookies and third-party links
This website uses hosting and security technology needed to operate it. The Window Care application and general quote forms are provided by Tally and may use their own necessary technologies. We do not include advertising measurement tags in this website preview. If optional analytics or marketing technologies are introduced, the relevant notices and choices will be updated as required.
11. Changes
We may update this policy to reflect changes in our operations or law. The current version should be published on our website with its effective date.